Citibank Personal Loans
Citibank is a global banking institution that offers a wide range of financial services to its customers, including personal and business banking, credit cards and mortgages. It provides personal loans to clients who already hold a banking account in good standing with them. Citibank provides loans of between $2,000 and $50,000, and repayment terms that last between one and five years. Loans of $10,000 or more have interest rates that range from 8.99% to 16.49%; loans for under $10,000 may have higher rates.
Qualifying for a Personal Loan with Citibank
Applicants must already have a Citibank deposit account with either a positive balance or a history of deposits in the last three months. Applicants must have at least a one-month history of doing business with Citibank, either through the deposit account or through a Citibank credit card. You can’t apply for more than one personal loan within a six-month time frame.
For loans up to $30,000, customers are encouraged to apply online at the Citibank website (citibank.com). For all loans up to $50,000, customers may visit the nearest local Citibank branch or call 1-877-362-9100.
Based on customer reviews, some customers praised Citibank for its quick application and approval process. Others said the customer service they experienced was excellent. Citibank’s interest rates on personal loans are described as reasonable and repayment terms are manageable.
Complaints against Citibank largely center on having issues with customer service. Complaints against the company itself, not just their personal loan products, describe a lack of helpfulness when customers experienced fraudulent charges, unexplained blocked account access or denials when trying to use credit already extended to them.
The Bottom Line
Citibank’s customer service, while praised by a few, is largely criticized by its patrons. The bank does advertise reasonable interest rates, good payment plans and loan amounts that range from small to quite large. However, these benefits need to be weighed against the possibility of not being able to get help if you run into an issue.